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  • Speedyrails Sites
    • www.speedyrails.com
    • manager.speedyrails.com
  • Speedyrails Datacenters
    • Miami
    • Vancouver
    • Toronto
    • Montreal
  • Core Services
  • Services provided by our partners
  • Google Cloud
Previous Incidents

[Resolved] Cloudflare experiencing network performance issues

This incident lasted 59 minutes.
  • Cloudflare
  • manager.speedyrails.com
  • Speedyrails Sites
  • www.speedyrails.com
Tue, 2 Jul 2019
13:56:19 UTC

Some of our customers using Cloudflare are experiencing issues on the sites due to network issues on Cloudflare.

Our team is closely monitoring this issue.

More details at:

https://www.cloudflarestatus.com/incidents/tx4pgxs6zxdr

14:01:47 UTC

Please be advised our support system powered by Zendesk is also affected by this incident and we are unable to respond to tickets at this moment.

14:26:26 UTC

Cloudflare has implemented a fix for this issue and is currently monitoring the results.

So far, our sites and our customers' sites are back online.

14:56:15 UTC

Update from Cloudflare:

"Major outage impacted all Cloudflare services globally. We saw a massive spike in CPU that caused primary and secondary systems to fall over. We shut down the process that was causing the CPU spike. Service restored to normal within ~30 minutes. We’re now investigating the root cause of what happened."

We are marking this issue as resolved.

[Resolved] Cloudflare Outage affecting some of our customer's sites

This incident lasted 2 hours and 6 minutes.
  • Cloudflare
  • Speedyrails Sites
  • www.speedyrails.com
  • manager.speedyrails.com
Mon, 24 Jun 2019
11:12:37 UTC

We are investigating intermittent outages on several sites that seem to be related to a problem on Cloudflare's service.

Cloudflare has posted a status update about this incident:

https://www.cloudflarestatus.com/incidents/46z55mdhg0t5

12:39:28 UTC

Cloudflare continues working on a solution for this incident. For more details please visit https://www.cloudflarestatus.com/

12:49:34 UTC

Cloudflare has confirmed that the network responsible for the route leak has now fixed the issue. Service is going back to normal and we are seeing all affected sites now responding.

13:19:19 UTC

Cloudflare has confirmed that raffic levels have returned to normal now that the route leak has been fixed.

We are now marking this incident as resolved.

[Complete] Emergency Network maintenance

This was a planned incident, it took 31 minutes.
  • Toronto
Thu, 13 Jun 2019
12:33:51 UTC
Overview

During the maintenance, rack and core network switches will be upgraded and a 15 minutes network outage is expected.

  • Scheduled for Sat, 15 Jun 2019 04:00 UTC
  • Expected to take 1 hour
Sat, 15 Jun 2019
03:57:07 UTC

Our team is ready to begin this maintenance in about 5 minutes. We will post the next update by 4:45am UTC (12:45am EDT)

04:00:01 UTC

The scheduled maintenance is now underway. We'll keep you updated on our progress.

04:31:22 UTC

Our team has completed the portion of the maintenance that required a network outage and no other downtimes are expected.

Thank you for your trust and patience while we completed this important maintenance.

Please do not hesitate to contact us if you have any questions.

[Resolved] Emergency Platform Maintenance

This incident lasted 2 days, 7 hours, and 37 minutes.
Wed, 12 Jun 2019
21:07:52 UTC

We are performing an emergency maintenance in our cloud platform software. At this moment, all actions on running servers are suspended and no servers can be created at the moment.

We are working to bring our cloud software back online ASAP and will provide an update by 8:00p.m. Eastern Time (12:00 a.m. UTC).

23:30:57 UTC

Our team continues working on our cloud platform and this maintenance has been extended 4 more hours until 12:00a.m. EDT (4:00a.m. UTC)

Thu, 13 Jun 2019
03:00:40 UTC

Cloud platform maintenance has been partially completed and will be resumed on Friday.

03:03:35 UTC

Our control panel will remain with limited functionality until the completion of this maintenance.

Customers in need of perform any action on a managed server please contact us and our ops team will be happy to help.

Sat, 15 Jun 2019
04:45:45 UTC

We have completed the maintenance on our Cloud Platform Software.

[Resolved] Google Cloud outage

This incident lasted 6 hours and 34 minutes.
  • Google Cloud
Sun, 2 Jun 2019
19:27:21 UTC

Google Cloud is experiencing major outages affecting some of our customers. We are monitoring and will provide updates as we receive them.

19:28:34 UTC

Google has published an status update:

https://status.cloud.google.com/incident/compute/19003

20:03:35 UTC

Google has posted a updates confirming the compute issues are related to a larger network issue:

https://status.cloud.google.com/incident/compute/19003

https://status.cloud.google.com/incident/cloud-networking/19009

20:26:48 UTC

Mitigation work is currently underway:

https://status.cloud.google.com/incident/cloud-networking/19009

21:19:45 UTC

We are sorry to say this is still an ongoing outage. We continue monitoring the servers and apps of our customers to make sure they are all back up as soon as Google’s services are restored.

https://status.cloud.google.com/incident/compute/19003

https://status.cloud.google.com/incident/cloud-networking/19009

22:45:41 UTC

Some of our customers are back online. We continue monitoring and will provide an update as soon as all services are back online.

23:10:30 UTC

At this moment all our customers using Google Cloud are back online!

We continue monitoring this incident and will provide an update as soon as Google confirms they have completely resolved the network issues.

Mon, 3 Jun 2019
02:01:21 UTC

All our customers' sites and apps are still up and Google has confirmed this issue has been fully resolved.

We will close this incident and will follow up with an update as soon as Google publishes a detailed report.

As always, please do not hesitate to contact us if you have any question about this incident.

Thu, 6 Jun 2019
19:40:16 UTC

Google has published a detailed incident report:

https://status.cloud.google.com/incident/cloud-networking/19009

No further notices from the past 90 days.