This incident has been resolved. We will publish a postmortem report as soon as we receive the detailed Reasons For Outage (RFO) report from Cogeco Peer 1.
Aug 5, 21:02 EDT
Our service remains stable in Toronto. If you are having any issues with your sites please contact us and we will investigate immediately.
Aug 5, 10:55 EDT
All services have been restored in our Toronto datacenter. At this moment, all customers' applications have been started and are running. Our team will continue working to ensure all applications are working properly. We will post further updates as we know more about the root causes of this power outage.
Thanks to all our customers for the incredible patience and trust in our team during these hours of downtime.
Aug 5, 05:45 EDT
We continue working to restore services in Toronto. The network issue has been identified and our team is working with on-site technicians to solve the problem.
Aug 5, 04:14 EDT
We are still working to restore service to affected customers in our Toronto facility. A network issue caused by the outage is preventing us access to many of the servers (we know they are up, just not reachable).
A datacenter technician will work with us to troubleshoot the network problem within the next hour.
We will continue posting updates as we continue restoring services in Toronto.
Aug 5, 02:19 EDT
A datacenter wide power outage caused a downtime in our Toronto facility approximately at 12:26AM EST. Power has been restored and our team is working to to bring all our services comes back online.
Aug 5, 00:59 EDT
We are currently investigating this issue.
Aug 5, 00:48 EDT